E-Levy Common Questions

  1. Why can't I see the bank levy account in My Tax Account (MTA)?
  2. Can I use a general ledger account as my payment source for making levy payments in MTA?
  3. Do I need to enter the bank account information each time I submit a payment request?
  4. When will you process my request?
  5. Why do I still see a levy in MTA after I respond or make a payment?
  6. Can I schedule a levy payment for a future date?
  7. Can I change or withdraw a request after I submit it?
  8. How do I sign up to receive my levy documents electronically?

  1. Why can't I see the bank levy account in My Tax Account (MTA)?

    For security reasons, Wisconsin Department of Revenue (DOR) staff control access to the bank levy account. After you register for MTA, have your master user complete an e-levy user access form to gain access to the bank levy account.

  2. Can I use a general ledger account as my payment source for making levy payments in MTA?

    No. You must make payments from a checking or savings account to allow for Automated Clearing House (ACH) debit transactions.

  3. Do I need to enter the bank account information each time I submit a payment request?

    No. You can set up a default account to make all your levy payments. Refer to the e-Levy User Guide for guidance on how to make levy payments.

  4. When will you process my request?

    We process requests daily at 4:00 PM Central Standard Time (CST). Before we process your request, it will show as "pending." If a levy is part of a "pending" request, it will continue to display as an active levy on the Bank Levy Payments and Update Levy Response screens in MTA until we process the request.

  5. Why do I see a levy in My Tax Account after I respond or make a payment?

    After you submit a response or a payment for a levy and it is processed, it will still appear in MTA for thirty days from the issue date. Once processed, the levy will no longer display as active on the Bank Levy Payments and Update Levy Response screens.

  6. Can I schedule a levy payment for a future date?

    You can schedule a future payment date, but we do not recommend it. Instead, we suggest you submit a levy payment request on the day you intend to make a payment. We may amend or release a levy after we issue it. If you submit a payment request with a future date and we then amend it, you must withdraw and resubmit the request with the correct payment amount.

    Note: If you already scheduled a payment for a future effective date and need to withdraw the scheduled payment, you have until 4:00 PM CST the day before the effective date.

  7. Can I change or withdraw a request after I submit it?

    Yes. You may change a request after you submit it as long as the request is still "pending." We process pending requests daily at 4:00 PM CST.

    To withdraw a request:

    • Click the "Requests" tab at the top of the bank levy account page to view your pending requests.
    • Select the pending request you would like to withdraw.
    • Click "Withdraw" and "Confirm." The status will be updated to "Withdrawn."
    • Once withdrawn, you can complete and submit a new request.

    To change a request:

    • Click the "Requests" tab at the top of the bank levy account page to view your pending requests.
    • Select the pending request you would like to withdraw.
    • Click "Change" and make any desired changes to the request.
    • Click "Submit" to resubmit the request for processing.
  8. How do I sign up to receive my levy documents electronically?

    Complete an Electronic Delivery Authorization Form and return to DOR. We will notify you as soon as your request has been processed.

FOR MORE INFORMATION PLEASE CONTACT:

WISCONSIN DEPARTMENT OF REVENUE
PO Box 8901
Madison, WI 53708-8901
Phone: (608) 327-0477
Fax: (608) 223-6541
Email: DORFinancialRecordMatching@revenue.wi.gov

September 3, 2014