Identity Verification

  1. Why is the Wisconsin Department of Revenue (DOR) requiring people to take a quiz?
  2. How do you select people to take the quiz?
  3. How does the process work?
  4. Can I take the quiz if I've not received an identity verification letter?
  5. Can someone other than the taxpayer or claimant take the quiz?
  6. What if a taxpayer or claimant is unable to take a quiz due to physical or language barriers?
  7. What information will I need to take the quiz?
  8. What happens if I fail the quiz?
  9. What documentation will I need to provide?

  1. Why is the Wisconsin Department of Revenue (DOR) requiring people to take a quiz?

    DOR is focused on protecting you and your identity. Identity theft and refund fraud are two top cybercrimes. We are implementing this safeguard to prevent someone else from stealing your identity and your tax refund by filing a false tax return in your name.

  2. How do you select people to take the quiz?

    Factors that prompt returns to be selected for the quiz are based solely on analytics. Returns will be selected where various factors indicate the possibility of identity fraud. When this happens, we will require the taxpayer to take an identification quiz or provide documents proving their identity before processing the refund.

  3. How does the process work?

    Taxpayers and homestead claimants selected to take an identity quiz will receive an identity verification letter asking them to complete the quiz within 20 days. The quiz consists of four multiple choice questions with answers that help us verify that it is you. The quiz can be taken online or by interactive telephone.

    Once the quiz is complete, taxpayers will know whether or not they passed or failed the quiz.

    If passed, processing of the refund continues. If a taxpayer failed the first quiz, they will have the opportunity to take a second quiz (different questions from the first). If passed the second time, processing of the refund will continue.

    If a taxpayer fails twice, the taxpayer must mail documentation to DOR proving their identity. No refund will be paid until a quiz is passed or we receive proper documentation.

    In some circumstances, selected taxpayers or claimants will receive only a letter requiring them to send in documents to prove their identity if there is not enough data to produce a quiz for them.

  4. Can I take the quiz if I've not received an identity verification letter?

    No. Only those taxpayers who receive a letter will be allowed to take the identity quiz.

  5. Can someone other than the taxpayer or claimant take the quiz?

    No, only the taxpayer can take the quiz. If the taxpayer is incapable or has a legal guardian or Power of Attorney, the taxpayer or their designee must mail the necessary documents to prove the taxpayer's identity.

  6. What if a taxpayer or claimant is unable to take a quiz due to physical or language barriers?

    They can call our customer service representatives at (608)264-4598, Monday through Friday from 7:45 a.m. to 4:30 p.m. for assistance.

  7. What information will I need to take the quiz?

    You will need the letter ID from your Identity Verification letter and the last four numbers of your Social Security number (SSN) or individual tax identification number (ITIN). The letter you receive will provide necessary details concerning the quiz.

  8. What happens if I fail the quiz?

    You can take it twice and if you fail both times, you can mail documents to DOR to prove your identity. Once we receive the appropriate documentation, we will continue processing your return or claim. If we do not receive the documentation, we will deny the refund you claimed on your tax return.

  9. What documentation will I need to provide?

    You must mail the identity verification letter and two documents, one from each category, within 30 days of failing the second quiz. Do not mail original documents. We will accept copies.

      Category 1: A document that has your photograph and full name, such as:
    • Wisconsin photo driver's license (current or expired less than one year)
    • Driver's license from any other state (current)
    • State identification card
    • Passport
    • Military identification
    • Government issued photo identification
    • U.S. college or university photo ID
    • Employee photo ID card with recent payroll stub
      AND
      Category 2: A document that has your full name and complete address used on the tax return filed, such as:
    • Utility bill (gas, electric, cable, cell phone, etc.)
    • Bank statement
    • Payroll stub
    • Tax bill
    • Rental agreement (signed by landlord and renter)
    • College or university transcript
    • Insurance policy (vehicle, homeowners, renters, health, life)
    • Credit card statement

Where do I send the additional documentation?

Mail your identity verification letter, along with copies of the required documents to:

Wisconsin Department of Revenue
PO Box 8903
Madison, WI 53708-8903

We will not accept documents sent via email or fax.

Please do not send original documents since they will not be returned.

Page last updated January 8, 2014